My design process starts with aligning on the “why”—clarifying goals, context, and constraints with cross-functional partners. I dig into user research to uncover real pain points, using interviews, observations, and data to guide decisions. I synthesize insights into clear problem statements and journey maps to surface patterns and opportunities. From there, I design thoughtful, scalable solutions with accessibility and usability at the core. I test early and often, refining based on feedback and making sure designs hold up across edge cases. During handoff, I work closely with developers to ensure smooth implementation and identify quick wins that won’t disrupt long-term goals. Above all, I aim to create intuitive systems that help people feel confident, capable, and supported.